Privacy Policy – Suswaad Sweets and Savouries
​
At Suswaad Sweets and Savouries (“we”, “our”, “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, place an order, or interact with our services.
By using our website and services, you agree to the terms outlined below. If you do not agree, we kindly request that you refrain from using our website.
​
​
1. Information We Collect
We may collect the following details to serve you better:
-
Your name, contact number, email, and postal address
-
Order-related information like shipping/billing details and payment confirmation
-
Messages or inquiries you send us via email or through the website
-
Browsing activity and preferences through cookies and similar tools
2. How We Use Your Information
The information you provide is used strictly to:
-
Process and deliver your orders smoothly
-
Send order confirmations, tracking details, and updates
-
Respond to your queries and provide customer assistance
-
Improve the quality and efficiency of our website and services
-
Share updates, special offers, or festive promotions (only if you opt-in)
​
​
3. Sharing of Information
Your privacy is our priority. We do not sell or misuse your personal data under any circumstance.
We may share your data only with trusted third parties for specific purposes:
-
Courier services to deliver your order
-
Secure payment gateways to process your payments
-
Technology providers who maintain and support our website
All our partners are expected to handle your information confidentially and responsibly.
​
​
4. Use of Cookies
Our website uses cookies to enhance your browsing experience. These help us remember your preferences and track how the website is used, so we can improve performance.
You may manage or disable cookies through your browser settings. However, please note that some features may not function optimally without them.
​
​
5. Data Security
We are committed to safeguarding your personal information. We use secure technology (including SSL encryption) and best practices to ensure your data remains protected. We do not store or access your sensitive payment information.
​
​
6. Retention of Information
We retain your personal data only for as long as needed:
-
To fulfill your order
-
To comply with applicable legal requirements
-
To provide customer support
Inactive accounts may be removed after 9 months. Accounts created without any orders may be deleted after 7 days.
​
​
7. External Links
Our website may contain links to other websites, such as courier tracking pages. Please be aware that we are not responsible for the privacy practices or content of external websites.
​
​
8. Your Choices & Rights
You have the right to:
-
Access and update your personal information
-
Request account deletion
-
Opt out of promotional messages
For such requests, kindly contact us at suswaadmarketing@gmail.com.
​
​
9. Updates to the Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page along with the updated date.
​
​
10. Contact Us
If you have any questions or concerns about our Privacy Policy or how your data is handled, please reach out to us at: