RETURNS AND REFUND POLICY - Suswaad Sweets And Savouries

At Suswaad, we take great care in preparing fresh, high-quality sweets and savouries with love and tradition. As our products are perishable and made to order, we kindly follow a No Refund Policy. We request all our customers to please review the following terms before placing an order.

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1. No Cancellation or Refund

All orders placed through our website are considered final and cannot be cancelled, modified, or refunded once confirmed.
Since our products are freshly made and not reusable, we are unable to accept returns or offer refunds.

We request you to please review your order details carefully before completing your purchase.

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2. When Replacements Are Possible

We are happy to consider a replacement in the following rare situations:

• If the item received is incorrect (not matching your order)

• If the product is stale or expired upon arrival

Kind Note:
We pack all orders with great care and attention. However, despite our best efforts, minor breakages during courier transit may occur, which are beyond our control.
We sincerely request your understanding that we will not be able to offer refunds or replacements in such cases, as the products are still safe and fit for consumption.

If you face any issue that falls under the exceptions mentioned, please write to us within 24 hours of delivery at suswaadmarketing@gmail.com, along with clear photographs of the product and packaging.
We will review the matter sincerely and, if applicable, arrange a replacement item, sent through the same delivery method.
Please note, no monetary refunds will be issued.

3. Accurate Delivery Details

Please ensure your delivery address, contact number, and nearby landmark are entered correctly while placing your order.
Suswaad cannot be held responsible for missed or failed deliveries due to incorrect details or if the recipient is not available at the time of delivery.

4. Product Presentation

All our products are handcrafted with care. While we make every effort to show accurate images and descriptions, the actual product may vary slightly in appearance from what you see on the website.

5. Contact Us

For any assistance or questions about your order, you may contact us at:

Our Email: suswaadmarketing@gmail.com

6. Customer Agreement

By placing an order with Suswaad Sweets and Savouries, you acknowledge and accept our No Refund Policy and agree that all sales are final.

We truly appreciate your support and understanding as we continue to serve you with love and care